Faxx Bassoon Reed
Cane
🗺️Store Location🎶
207 South Princess Street, Suite 204-8 Shepherdstown, WV 25443
Second Floor - Parking Available
☀️Store Hours🌒
Monday: Closed
Tuesday - Friday: 11AM to 7PM
Saturday: 10AM to 8PM
Sunday: 11AM to 3PM
Wind Gap In-Store Pickup Policy
Pickup Window: Online orders placed during business hours are ready for pickup within one hour of placement.
After Hours & Holidays: Orders placed outside business hours or on holidays will be ready for pickup the following business day.
Holding Period: We'll hold your order for 7 days. Before that window closes, we'll make every effort to reach you. If the order remains unclaimed after 7 days, a $25 restocking fee will be charged to the payment method used at checkout.
What to Bring: Please bring your order number or invoice along with a valid government-issued ID at pickup.
Store Hours:
Monday: Closed
Tuesday – Friday: 11am – 7pm
Saturday: 10am – 8pm
Sunday: 11am – 3pm
Wind Gap Return and Exchange Policy
Instrument Sales: All instrument purchases are final. If you run into a warranty issue, just reach out — manufacturer warranties handle the repair or replacement, and we're happy to help you facilitate the claim.
Everything Else: Accessories, strings, sheet music, and other non-instrument items can be returned within 30 days of purchase, as long as they're unused, undamaged, and in their original packaging.
Please Note: We reserve the right to deny any return that shows signs of damage, use, or wear.